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The driver supports a subset of the control requests defined in ADC-2, section 5. The following table shows the subset that is implemented in the driver. Each subrange describes a discrete frequency, or a frequency range. Individual subranges must not overlap. If a subrange overlaps a previous one, it will be ignored by the driver. The USB Audio 2. The driver supports one single volume range only.

If a feature unit implements single channel controls and a master control for Mute or Volume, then the driver uses the single channel controls and ignores the master control.

There isn't any specific partner customization that is associated with the in-box USB Audio 2. This INF file entry provided in an update to Windows Release , is used to identify that the in-box driver is a generic device driver.

USB Audio 2. An arbitrary number of channels greater than eight aren't supported in shared mode due to a limitation of the Windows audio stack. The example is for a non-composite device with single feature descriptor. If the driver doesn't start, the system event log should be checked.

Next, select the arrow to open a list of audio devices connected to your computer. Check that your audio is playing to the audio device you prefer, such as a speaker or headphones. Go to Search in the taskbar, type audio troubleshooter , and select Find and fix problems with playing sound from the results to launch the troubleshooter.

Select Next , and then select the device you want to troubleshoot and then continue through the troubleshooter. Open Windows Update. Check your speaker and headphone connections for loose cords or cables. Make sure all cords and cables are plugged in. If you have multiple 5mm jacks to plug into, especially on a surround sound system, make sure all cords and cables are plugged into the correct jack. Note: Some systems use a green jack for output and a pink jack for mic input and others will be labeled "headphone" or "microphone.

Note: Some speakers and apps have their own volume controls. Be sure to check them all. It's possible that your speakers won't work when your headphones are plugged in. Unplug your headphones and see if that helps. Select and hold or right-click the Speakers icon on the taskbar, and then select Open Volume mixer. Make sure none of them are muted.

To unmute do one of the following:. Select the Unmute speakers icon. Check your device properties to make sure that your devices have not been disabled by mistake. Under Advanced , select More sound settings and select either the Playback output or Recording input tab. Next to Device usage , check that Use this device enable is selected from the list for the output and input devices. Hardware problems can be caused by outdated or malfunctioning drivers.

Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver it will reinstall automatically. If that doesn't work, try using the generic audio driver that comes with Windows. If you're having audio issues after installing updates, try rolling back your audio driver.

In the search box on the taskbar, type device manager , then select it from the results. Select and hold or right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver , then select Search automatically for drivers.

Follow the instructions to complete the update. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. If that doesn't work, try uninstalling your audio driver. Select and hold or right-click the listing for your sound card or audio device, select Uninstall device , select the Attempt to remove the driver for this device check box, and then select Uninstall.

Note: Be sure to save your documents and any other current work before you restart. Select the audio device whose driver you want to update, select Next , and then follow the instructions to install it. The following is an example of a driver download page for a sound device manufacturer.

Select and hold or right-click the listing for your sound card or audio device, then select Properties. It might include one of the popular sound, video, or game controllers visible in the screenshot below, or it may have another name entirely:. If no drivers are detected, it might look like this:. Double-click on the name of your audio card. Then, switch over to the Driver tab. Next, click on Update Driver.

Select Search automatically for updated driver software. Before you install driver software, you first need to download it. In the Update Driver Software dialog, choose Let me pick from a list of available drivers on my computer. Click Have Disk and then Browse. Navigate to the folder that contains the new driver. Click on Next to install the driver. After a few seconds, you should see something like this:.

Click on the Start menu and type in Device Manager. Click on the Device Manager entry of the search results:. Search for Sound, video and game controllers. Double-click on the audio entry and switch over to the Driver tab. From here, click on Update Driver. The driver you download may come with an installer. Then, from the Update Drivers dialog box, click on Let me pick from a list of available drivers on my computer. If that doesn't work, try changing the setting again.

If trying different audio formats doesn't help, see the next sections for additional troubleshooting. Need help with Windows Update?

See Troubleshoot problems updating Windows. This can be fixed with a manual driver update which allows you to choose the sound driver you want to use. Make sure that the Microphone access and Let apps access your microphone toggles are turned On.

In the search box on the taskbar, type audio troubleshooter , select Find and fix problems with playing sound from the results, then select Next. Select the device you want to troubleshoot and then continue through the troubleshooter. You can also launch the troubleshooter from audio Settings. In that case, select the volume control to unmute. Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices.

Make sure the Disable check box is cleared for the output and input devices. Select and hold or right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver , then select Search automatically for updated driver software. Right-click the listing for your sound card or audio device, select Uninstall device ,select the Delete the driver software for this device check box, and then select Uninstall. Note: Be sure to save documents and any other current work before you restart.

On the Enhancements tab, select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play your audio device. If that doesn't work, on the Playback tab, select and hold or right-click another default device if you have one , then select Properties. On the Enhancements tab select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play audio again.

Select each of the following services, right-click, and then select Restart :. Select the arrow next to Sound, video and game controllers to expand it. Under Allow access to the microphone on this device , select Change.

Make sure the toggle is turned On. Windows 11 Windows 10 More Here's how: Select the Speakers icon on the taskbar. The audio troubleshooter might be able to fix audio problems automatically. To run the troubleshooter: Go to Search in the taskbar, type audio troubleshooter , and select Find and fix problems with playing sound from the results to launch the troubleshooter. If running the troubleshooter doesn't help, continue to the next tip.

Open Windows Update Do one of the following: If the status says, "You're up to date," go to the next tip. If the status says, "Updates are available," select Install now.

Select the updates you want to install, then select Install. Restart your PC and check if your sound is working properly. If that didn't solve your problem, continue to the next tip. Check your cables, plugs, jacks, volume, speaker, and headphone connections. Try these steps: Check your speaker and headphone connections for loose cords or cables.